Shipping and payment

Prices

All prices are in euros and include VAT. The invoice amount and the shipping costs will be indicated separately in the checkout before payment. We only accept payments in euros, unless other currencies are specified in the offer. Please note that input tax deduction for shipments within the EU is only possible with the VAT ID number.

Payment options

We offer a selection of different payment options. A reliable standard that is as secure as possible has been taken into account. All payment options offered are considered up-to-date, have been continuously made more secure and have become established in online trading in recent years. Payment on collection of your order is not possible.

Pre-payment by bank transfer (SEPA)
Bank transfers have been a tried-and-tested and reliable method of payment through your trusted bank for decades. However, the transfer time is usually 2 working days, with online transfers usually posted the following day. Please use the specified SEPA information (IBAN/BIC) for all payments. Entering the order number and customer number in the reason for payment ensures that the payment is clearly allocated in order to speed up the dispatch process. In unfavourable exceptional cases, your transfer may be delayed if your bank belongs to a different banking pool (e.g. Volksbanken, Sparkassen, private banks).

Our bank details:
Account holder: CampOut GmbH
IBAN: DE86 4285 0035 0000 1307 32
BIC: WELADED1BOH

PayPal
Pay easily, quickly and securely online with PayPal if you have a corresponding account. Here you can also pay with your credit card or direct debit without PayPal credit if the necessary data has been verified. Simply log in to the order process with your email address and password and pay the purchase amount with one click. As the receipt of payment is confirmed to us directly by PayPal, your order can be processed immediately. Further information...

Invoice (Germany only)
Purchase conveniently on account and only pay after 3 weeks. We can currently only offer purchase on account to customers with an invoice address in Germany. This payment method is offered in co-operation with PayPal. You do NOT need a PayPal account for this! Please note the PayPal payment instructions on our invoice and always pay the outstanding amount to the PayPal bank account stated on the invoice. Do you have questions about invoicing via PayPal? Then contact PayPal on 0800 - 7234730 (Mon-Fri 8am-5pm) or by email rechnung@paypal.de. Further information...

Direct debit (Germany only)
Just enter your bank details and you're done! We will debit the invoice amount for you in cooperation with our partner PayPal. You do NOT need a PayPal account for this! We can currently only offer payment by direct debit to customers with an invoice address in Germany. Further information...

Credit card
We accept almost all credit and debit cards. In addition to the usual providers such as Mastercard, VISA, American Express and Diners Club, you can also pay with Carte Bleue, JCB, UnionPay, Servi Red, PostePay and many other cards. This payment method is offered in co-operation with PayPal. You do NOT need a PayPal account for this! Further information...

Amazon Pay
If you are already an Amazon customer, you can use the customer data stored at Amazon.de, i.e. log in to our website with your Amazon account details and pay. It's quick, easy and secure. Simply click on the "Amazon Pay" button during the order process and complete the order process as usual so that your order is processed immediately. Further information...

Versand

We endeavour to send the items you have ordered to your delivery address as cheaply, quickly and safely as possible. The amount of the shipping costs depends on the delivery address. The shipping costs are only valid for orders of normal household quantities. Please enquire about shipping costs before placing larger orders.

We ship with...

GLS is one of Germany's leading parcel service providers. Under normal conditions, parcels are dispatched within Germany in less than 24 hours and within Europe in 24 to 96 hours. GLS offers seamless shipment tracking and extremely low damage rates. GLS covers 37 European countries with its own companies and partners and is connected to all the world's major economic centres. Quality in parcel services has top priority at GLS.

DHL is present in over 220 countries and territories worldwide, making it the most international company in the world. DHL is therefore also one of our partners for national and international parcel shipping. As the market leader, DHL offers professional and worldwide transport services as well as customised logistics solutions. With its parcel, express and logistics services, DHL connects people every day and simplifies the lives of its customers.
DHL Packstations (D): Shipping to Packstations is only possible with the DHL shipping service provider. To be able to use shipping to a Packstation, a one-off registration with DHL is required. Further information on registration and Packstation can be found on the DHL website.

DPD Germany is part of the international DPDgroup, Europe's second-largest parcel service network. With 9,000 delivery staff and 6,000 Pickup parcel shops throughout Germany, DPD consistently focuses on the needs and circumstances of all customers and consignees: one example of this is the Predict service, which is unique in the industry and offers map-based live tracking, a wide range of options for redirecting a parcel and a delivery time window accurate to the hour. All parcels are transported in a completely climate-neutral way.

More details

Processing time
We process your order from Monday to Friday within 24 - 48 hours after receipt of payment. Information about the availability of your desired item is displayed directly by the order button in the item view. If the order button is red, its function is deactivated, i.e. the item is not available.

Unless otherwise stated in the item description, the goods will be delivered in Germany within 2 - 4 working days, for deliveries abroad (Europe 1-2) within 4 - 7 working days after order confirmation. If advance payment has been agreed, your order will be dispatched the day after receipt of payment. Please note that orders are not processed or delivered on Sundays and public holidays. If you have ordered items with different delivery times, we will dispatch the goods in a single consignment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time. It is not possible to collect your order yourself.

Partial deliveries:
If there are several items in your order, at least one of which is not immediately available, the dispatch time of the entire order is generally based on the product with the longest delivery time. If you would like a partial delivery, please contact us.